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Shipping Policy

Processing Time

Processing is all the steps involved in getting your order ready such as quality control and packaging your order carefully. Please allow 24hrs for processing. During busy periods such as sales, special offers and events, please allow up to 48hrs. Please note we will process the order the following working day if order is placed after 4pm.

We use Recorded Delivery (UK) or Track & Signed (Europe/International) because it allows all orders to be tracked from posting to delivery. As signatures are required on all delivery. This gives confirmation that the order has been received. It also enables us to track and trace the order in the unlikely event that a parcel goes missing.

Shipping costs cover both the packaging as well as the cost of physically shipping your items.

You can request tracking information via email at any time as we are unable to send tracking information once the parcel has been sent.

UK Delivery

UK orders are sent using Royal Mail Recorded Delivery. A signature is required on delivery. Royal Mail aim to deliver your parcel the next working day however this is not always the case. Delivery costs are a flat rate done by size of parcel and weight (g/kg)

Europe Delivery 

European orders are sent using Royal Mail International Tracked & Signed service and aim to deliver within 3-7 business days. A signature is required on delivery. Deliver costs are a flat rate done by size of parcel and weight (g/kg)

International Delivery

International orders are sent using Royal Mail International Tracked & Signed service and aim to deliver within 5-10 business days. A signature is required on delivery. International customers are responsible for all customs, duties and taxes. Deliver costs are a flat rate done by size of parcel and weight (g/kg)